10 bumps in the road of a digital transformation

Via Laurence Buchanan (@buchanla): 10 bumps in the road to digital transformation – #CRM #SCRM

10 bumps in the road of a digital transformation

So your CEO is now enthused by digital transformation? You have a new head of digital, a clear vision and strategy for how to digitise and transform different aspects of your business (from your business model and customer interactions to your supply chain and operations). You’re taking customer-centricity seriously, consuming computing power from the cloud, building in sprints, failing fast, iterating; following everything that the web companies are doing.


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