Is your Digital Transformation the Christmas present you thought you wanted and got, but it sucks?

Digital transformation is one of the hottest topics when it comes to IT lately. In a recent CIO article, 7 Digital Transformation Myths, several business and IT people were interviewed, including Dan Doggendorf, VP of business operations and CIO for the Dallas Stars NHL hockey team. He says to avoid a digital transformational fail, you should take the advice author Stephen Covey has about “beginning with the end in mind. Otherwise, you’re just spending money on new cool toys. It’s the Christmas present you thought you wanted and got, but it sucks.” 

Has this ever happened to you? You were dying for a Hatchimal but were disappointed after you opened it on Christmas morning? Ok, maybe not. Or the Xbox One X…ok, that sounds pretty awesome.

The article goes on to say that a successful digital transformation can deliver significant rewards. But these common misconceptions can undermine your company’s ability to achieve desired results. These are the most common myths:

Myth No. 1: Digital transformation is an IT function

I agree that this is a myth. We recommend that our clients involve more functional and operational business units than just IT in a digital transformation. To truly transform your business, you must have buy-in from all departments.

Myth No. 2: True transformation is a blue chip’s journey

We have solutions for businesses of all sizes and find that even the smallest company can successfully transform their business with Microsoft Dynamics.

Myth No. 3: Digital transformation is about reducing the workforce

People are nervous that they will be replaced by machines with all of the machine learning and IoT that’s out there now. But, as it says in the article, I think companies are seeing the opposite: The more automation and data analytics that organizations put in place, the more human beings are needed to drive the algorithms and understand what’s happening in complex buildings or manufacturing plants.

Myth No. 4. Digital transformation is all about the technology

The article says that a digital transformation is not just all about the technology, but invest[ing] in building the right culture, and also in the transformation of the IT function, including new skills and partnering opportunities.

This is where you must think about new and better ways to delight your customers. Microsoft Dynamics 365 for Sales and Customer Service empowers sales, marketing and customer service with insights to personalize relationships, predict customer needs, and increase sales.

Sales-630X472

Myth No. 5: Executive buy-in is a sure thing

You can’t always count on executive buy-in, and if executives are not fully on board with your project, it won’t be successful. Involve executives in digital transformation meetings from the get-go.

Myth No. 6: Digital transformation brings IT-business harmony

It’s not always harmonious when business people and IT people are in the same room. That’s what we are here to help with. SBS Group has a streamlined approach that ensures everyone is operating from the same blueprint, helping you realize business value faster.

Myth No. 7. The digital journey ends at implementation

Often companies believe go-live is when their digital transformation ends, and this simply isn’t true. Without regular check-ups, training, and re-training, there is a danger of low user adoption and a wasted IT budget. SBS Group’s E3 system integrates strategic planning, ERP and CRM, Business Intelligence and Analytics together, enabling the entire organization to create, communicate, measure and manage plans, objectives, and initiatives at the organization, team, and individual level.

I hope that you don’t fall into the trap of these digital transformation myths this holiday season. Let us know if you have a concern about any of the seven above and we can help. Join us for one of our upcoming webcasts where we talk about how Dynamics 365 can help.

Best regards,

Robbie Morrison
Chief Solution Strategist, SBS Group

About Robbie
Robbie Morrison has spent nearly 20 years helping customers build and deploy elegant technology and business solutions. From start-ups to enterprise-class organizations worldwide, his knowledge of the Microsoft Dynamics ecosystem and Robbie-2017products helps SBS Group customers maximize ROI on technology investments.

Today, Robbie serves SBS Group customers in his role as Chief Solution Strategist where he provides thought leadership and manages the development of B2B solutions. Robbie received his MBA from the University of Georgia, Terry College of Business.
https://www.linkedin.com/in/robbiemorrison

 

Migration is Not Just for Birds: 5 Reasons to Migrate from PeopleSoft to Dynamics 365

It’s hard to believe that it has been 14 years since Oracle acquired PeopleSoft. Since then, PeopleSoft customers made the choice to stay with Oracle or move to a competing cloud alternative – but some companies are still using PeopleSoft. Are you one of them?

Support Until 2020

The support extension provided by Oracle through 2020 cannot hide the fact that PeopleSoft is mainly based on an architecture developed a couple of decades ago. The majority of PeopleSoft customers will have to determine whether they are well served by a product whose data design harks back to the mainframe.

Sticky ERP

Why do companies stick with PeopleSoft or other legacy products? That’s a good question. It may be because enterprise software is particularly sticky. Companies don’t change their ERP systems because the number of enterprise users are in the thousands, requirements are complex, implementation takes longer and costs are much higher. Therefore, expecting hundreds of large global companies to switch overnight to a new ERP system was never realistic. One thing is clear: doing nothing will become increasingly costly and will adversely affect your business.

Oracle Difficult to Implement

PeopleSoft customers can migrate to an Oracle product, and there is a popular misconception that it’s easy for PeopleSoft customers to migrate, but it’s simply not true. PeopleSoft and Oracle are based on radically different architectures and deployment models, and implementation can be costly and time-consuming.

Five Reasons PeopleSoft Customers Should Migrate to Microsoft Dynamics 365

  1. Easy to Use and Maintain

    Microsoft Dynamics 365 for Finance and Operations, Enterprise, (formerly Microsoft Dynamics AX),  offers a rich array of functionality to serve the needs of a wide variety of enterprise companies in a variety of industries. Built using industry-standard tools and database, Microsoft Dynamics 365 is easy to implement and maintain.

  2. Price and Total Cost of Ownership

    PeopleSoft is costly to maintain. Microsoft Dynamics 365 is less expensive for initial licensing, implementation, and on-going maintenance. It is a better value proposition overall, and chances are it integrates with a lot of your other existing systems.

  3. Increased Productivity

    Dynamics 365 is designed to work like Excel and Outlook. With the vast array of open database tools from Microsoft and a host of other sources, Microsoft Dynamics 365 data can be readily queried, mined, extracted and interfaced with analytical applications, trading partner systems, third party applications, and productivity tools.

    The Microsoft Dynamics 365 user interface is role-based, meaning each user has a home screen that is tailored to provide easy access to the activities and functions that they use every day – boosting productivity.

  4. Cloud Services

    Microsoft Dynamics 365 allows you to take advantage of cloud services, scale globally, run agile operations and connect employees by enabling real-time access to insights on any device.

  5. You’ll love the Human Capital Management

    Fans of PeopleSoft love it’s human capital management (HCM) capabilities. Well, I’m here to tell you that the HCM functionality within Dynamics 365 is stellar, and getting better all of the time. Dynamics 365 for Talent enables exceptional experiences across employee attraction, engagement, development, and retention.

The time is now to migrate to a less expensive, easy to use system that will have your users singing its praises. Let me know if you have any questions about a migration to Microsoft Dynamics 365 from PeopleSoft or another legacy product.

Best regards,

Robbie Morrison
Chief Solution Strategist, SBS Group

About Robbie
Robbie Morrison has spent nearly 20 years helping customers build and deploy elegant technology and business solutions.  From start-ups to enterprise-class organizations worldwide, his knowledge of the Microsoft Dynamics ecosystem and Robbie-2017products helps SBS Group customers maximize ROI on technology investments.

Today, Robbie serves SBS Group customers in his role as Chief Solution Strategist where he provides thought leadership and manages the development of B2B solutions.  Robbie received his MBA from the University of Georgia, Terry College of Business.
https://www.linkedin.com/in/robbiemorrison

What Additional Project-driven Solutions can Strengthen your Microsoft Investment?

You’ve already made quite an investment in Microsoft technology. And it can be confusing to determine what else works for service and project-driven company like yours. To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities.

In our webcast last week, we covered 10-12 different Microsoft software solutions that can strengthen or round out your Microsoft solutions. We talked about a few different ERP options as well as small and large project management solutions and some really cool apps included with Office 365.

We help you determine how to meet the unique needs of your organization with a modern business platform that makes it easy to tailor and extend Dynamics 365 applications—with little to no code development. Quickly build apps, automate workflows, and bring additional data insight into your business with the Microsoft business application platform.

If your company provides professional services and relies on delivering successful, profitable projects, then you should check out the recording.

Here are a few products and tools you can expect to see:

* Microsoft ERP Comparison: Dynamics 365, Dynamics SL and Dynamics NAV

* Microsoft CRM and PSA Simplified: Dynamics 365 for Sales and Project Service Automation

* Microsoft Office 365 Hidden Gems: Microsoft Planner, Microsoft Project, Microsoft Teams, SharePoint and Yammer

Don’t worry. We didn’t forget Excel…we know how much you love it!

If you thought Excel was the only tool in the Microsoft arsenal capable of managing projects, you’re going to be surprised.

Recorded Webcast: Microsoft Mash-Up

This is the second in a series of webcasts targeting project-driven companies. This  1-hour recorded webcast pulls a variety of solutions together for project-driven companies, including ERP, Sales, Marketing, Project Management and Business Productivity. Check out upcoming events.

In our recorded webcast, we demonstrate how our clients are utilizing multiple Microsoft solutions to improve project profitability, employee productivity and customer engagement…without breaking the bank. Let me know what you think about the webcast, and send any questions that you may have my way.

Best regards,

Robbie Morrison
Chief Solution Strategist, SBS Group

About Robbie
Robbie Morrison has spent nearly 20 years helping customers build and deploy elegant technology and business solutions.  From start-ups to enterprise-class organizations worldwide, his knowledge of the Microsoft Dynamics ecosystem and Robbie-2017products helps SBS Group customers maximize ROI on technology investments.

Today, Robbie serves SBS Group customers in his role as Chief Solution Strategist where he provides thought leadership and manages the development of B2B solutions.  Robbie received his MBA from the University of Georgia, Terry College of Business.
https://www.linkedin.com/in/robbiemorrison

 

Microsoft NAVUG Summit Provides Product Roadmap

There were almost as many product announcements as cowboy hats at NAVUG Summit 2017 in Nashville. For Dynamics NAV users, Microsoft’s roadmap guidance was clear: NAV will continue to receive yearly updates, and customers who want to remain on-premise or hosted (non-SaaS) can do so. Customers can expect Dynamics 365 “Tenerife,” when it arrives in 2018, to offer both a SaaS option and an on-prem roadmap for NAV.

Codename Tenerife

The NAV/Tenerife product roadmap now calls for Dynamics NAV 2018 in fall 2017, with a December 1 general availability date expected; then NAV 2018 R2 in Spring 2018 alongside the initial Tenerife launch. Beyond NAV 2017 R2, Dynamics NAV will adopt a new name under the Dynamics 365 brand, but the software continued updates to the same product, said Marko Perisic, Dynamics 365 R&D general manager. “Codename Tenerife will be rolled up into the Dynamics 365 brand,” Perisic said. “It is an important brand that Microsoft is putting its weight behind.”

Is it me, or does this codename business make you feel like a spy?

Important Release Dates to Remember

Dynamics NAV 2018: DEC 1

Dynamics NAV 2018 R2: Spring 2018

Codename Tenerife: Spring 2018

NAV 2018 Productivity Updates

Microsoft program and product managers showed off a range of productivity updates that will be included in NAV 2018. Office integration will continue to expand in NAV 2018, with an eye toward more streamlined processes. Microsoft demonstrated a quote-to-cash process executed entirely in Outlook, driven by NAV. After creating a quote, order, and invoice from Outlook, the customer can also pay the invoice via their Microsoft account, again from Outlook.

Within the NAV 2018 web client, the in-app designer will allow for users to personalize their own experiences by rearranging interface elements and adding and removing fields. Global interface changes completed with the in-app designer are saved as NAV extensions, meaning they should be manageable and stable across core system updates.

Tenerife User Interface Updates

There is a revamped user interface coming with Tenerife that will aim to simplify role centers, with more visible information and actions moved higher on the page for easier access. The left-side menus will be moved to the top of the screen to add more real estate to content. List pages will be redesigned to look more like financial reports. And the preview shown at Summit featured a monochrome look and feel that Microsoft believes will improve the visual impact, especially around data visualizations.

Microsoft has positioned Dynamics 365 Tenerife as a business application platform that offers a full range of capabilities, backed up by the Common Data Service for augmenting apps as needed. Microsoft wants customers to look at it as a solution that can be augmented easily with standalone Dynamics 365 apps like Sales, Marketing, Talent, and service using Common Data Service.

Cloud-first

Microsoft made it clear that Dynamics 365 for Finance and Operations – Business Edition (formerly NAV), is a “cloud-first” solution. “Emphasis has to be on the cloud, but it’s important to recognize and know [that] despite trends, we have a huge customer base and Microsoft will not leave any of those customers behind,” said Perisic. “We recognize you have installations on your own hardware and we will continue to support that. And because of that we’re not a cloud-only company, we’re a cloud-first company. Make investments there first and mirror those for customers who are on-premises. We see it as an advantage to provide that choice.”

Let us know if you have any questions about these latest product updates for Microsoft Dynamics 365 and/or NAV.

Best regards,

Dave Drouin
EVP of Professional Services, SBS Group

About David Drouin

David is a graduate of Wharton School of Business with a B.S. in Accounting and Economics.  After graduation, he began a twenty year career in public accounting, including five years as a partner where he built a successful systems advisory practice and managed it as partner-in-charge.

David joined SBS Group in 2006 as the Executive VP of Finance before taking on his current role as Executive VP of Professional Services.Dave Drouin, Executive Vice President, Professional Services at SBS Group

In addition to his business and accounting background, David has strong technical skills which he has leveraged in helping hundreds of small businesses and large enterprises evaluate and implement ERP systems in his nearly thirty years in technology services sector.​

https://www.linkedin.com/in/daviddrouin

What the Heck is Microsoft Dynamics 365 for Project Service Automation?

One of the most common questions we’ve heard from professional services companies lately is: What the heck is Microsoft Dynamics 365 for Project Service Automation (PSA)?

Microsoft Dynamics 365 for Project Service Automation is a Microsoft Dynamics 365 for Sales (CRM) solution. It helps professional services companies run their business more productively by bringing people, processes, and automation technology together through a unified experience. PSA is a powerful addition to Dynamics 365 that enables project management capabilities in Dynamics 365.

Simply put, Microsoft Dynamics 365 for PSA unites opportunity management with project planning and management. After the sales and planning stage, Microsoft Dynamics 365 PSA excels at handling resource management, team collaboration, time and expense management, customer billing and service analytics.

Dyn 365 PSA

Microsoft Dynamics 365 Project Service Automation

I guess the first pertinent question might be, why do I need PSA? After all, we already have Microsoft Project which is an advanced project management tool! Microsoft Project is a great tool for project managers and in some circumstances, might be the only tool you need, Microsoft Dynamics 365 PSA won’t be for everyone! But you will find that Microsoft Dynamics 365 PSA has a slightly different focus, it is not “just” about project management. It is more focused on the engagement with the customer. By this I mean it covers the full life cycle of the project right from initial estimate to completion.

SBS Group has partnered with hundreds of professional services clients to help them utilize technology solutions that lower costs, improve visibility and enable efficient allocation of resources. Our solutions for project-driven firms are:

Microsoft Dynamics 365 PSA for companies with Microsoft Dynamics 365 for Sales (CRM)
Progressus for small to medium sized companies
AXIO for enterprise companies

All three products are based upon common data services, and interact seamlessly together, and with Microsoft Dynamics 365. Progressus and AXIO run on the back-office ERP side of the business, while Microsoft Dynamics 365 PSA is on the front-office CRM side of the business.

We cover this in more detail in our webcast, 5 Reasons Project Driven Firms Switch to Dynamics 365. Interested in learning which solution is right for your company? Start a discussion with one of our business technology experts today. Contact us for a free evaluation.

Best Regards

Eric

About Eric Forgo

Eric serves as the Director of Business Intelligence and CRM for SBS Group. He is responsible for developing and driving innovative solutions, overseeing related services and ensuring SBS Group customers derive maximum business value from their technology investments.

Eric has spent more than 20 years in the Microsoft ecosystem, holding executEric Forgo, SBS Group Directors BI and CRMive positions with leading ISVs and consulting firms where he led teams in the deployment of Microsoft ERP and CRM. In addition to his technology background, Eric spent the early part of his career in financial management. He is a CPA with a BS in Accounting from the University of Connecticut and an MBA from Boston University with a concentration in Finance.

 

%d bloggers like this: