4 Challenges Elevator Service Companies Face

The Elevator Service industry has changed dramatically in the last few years. Field service departments are now focused on growth, using technology to increase revenue from maintenance and repair, eliminate fines, increase uptime, and provide better service to their customers.

Does your company face some of these challenges?

  1. Proposal Generation and Tracking – How much time and effort is needed to generate accurate proposals for jobs?
  2. Modernization Jobs – Do you know immediately when your mod jobs get off course in time to redirect the project?
  3. Mobile Applications – Are your staff wasting precious time by doing mundane paperwork? If you look at your office staff, they’re spending many hours a day taking reports from mechanics and typing them into the system. Is there duplication of work in your office process?
  4. Account Analysis – Just because your mechanics are working 40 hours, it doesn’t mean they’re productive during those 40 hours. What if you had visibility to your mechanic’s performance – in time to take remedial action?

SBS Group has a complete solution designed specifically for your growing elevator service company that can:

  • Complete proposal generation that keeps you from forgetting to enter that task or item that ends up costing you money
  • Automatically track DOB-required maintenance, inspection schedules or violation deadlines
  • Optimize your mechanic’s routes and performance
  • Free up field supervisors’ time to enable them to be on site to manage new construction and mod jobs
  • Electronically dispatch mechanics to service calls

For our next blog post, we will talk about how to save money and time when it comes to proposals and tracking them.

Transitioning Your Elevator Service From a Cost Center to a Profit Center: Field Mobile Service Apps

In our last post, “Transitioning Your Elevator Service From a Cost Center to a Profit Center”, we talked about the change in interaction with clients and how your elevator service company can benefit from this with a new business strategy. Today, we’re discussing how to use your new business strategy with field mobile service apps to differentiate your elevator service company.


 

Going UP Technology Driven Steps to Help Your Small Services Company GrowAs your workforce is made up of more and more Millennials, paperwork is finally on its way out and the coordination of logistics and communications on mobile devices is becoming a given.

With a system designed for Elevator Services, mechanics are able to photograph the work done and attach those images and additional notes to the record, which eliminates the duplication of data entry efforts. The prompt online work assignment in one direction and the documentation of progress in the other, yield data that’s not only accurate, but instant.

When mechanics are armed with mobile devices, they can take the initiative to proactively recommend to their managers the obvious, appropriate and revenue-generating upsells and spot-checks based on the information they have in their hand. Their managers have all the information they need to make scheduling decisions, update their customer contact, or to advise the mechanic to change the approach. It’s especially valuable because let’s face it—often, the customer doesn’t even know what questions to ask.

An investment in mobile devices and software should not be considered a long-term capital expenditure luxury; when apps are designed specifically for the Elevator Service industry, the return on investment can be extremely short—tracked in weeks or months, not in years. A system designed for Elevator Service is not just a simple task list, but everything the mechanic needs, served out for mobile convenience.

Download our whitepaper, Going Up? Technology-Driven Steps to Help Your Elevator Service Company Grow Profits, to learn how this robust mobile system can effectively track client needs, arm your field staff, and generate revenue.

Transitioning Your Elevator Service From a Cost Center to a Profit Center

ElevatorAs recently as three of four years ago, it was an intriguing idea that was debated but rarely acted on: that elevator service departments can be run as profit centers. But something has changed: in 2013, according to the Service Council Report of Field Service, an overwhelming 68% of respondents indicated that they were in fact managing field service as a profit center, and 72% expected these departments not to simply drive new, untapped revenues, but to be profitable in the next year.

So what’s behind this revolution, and how can it be changing the service landscape so dramatically?

To put it simply, the same back-office teams, managers and mechanics, are using the same hardware, but are working by the rules of a new business strategy. The terminology is the same, the assignments are the same, and the clients are the same. What’s changed is the dynamic of the interaction with those clients.

When your customers trigger a job event, your role is, first and foremost, that of a responder. But when your software automatically tracks DOB-required maintenance and inspection schedules or violation deadlines, your dispatchers can pick up the phone and point out that it’s time to have a preventative maintenance once-over or an inspection pre-check. Suddenly, your role shifts from being a vendor to a strategic partner.

As your new role evolves to a trusted advisor to your customers, you now have an opportunity to talk about new projects and initiatives, leading to an even more mutually beneficial and profitable relationship. To learn more about moving from a cost center to a profit center module, download our whitepaper, Going Up? Technology-Driven Steps to Help Your Elevator Service Company Grow Profits.

Going Up? Technology-Driven Steps to Help Your Elevator Service Company Grow Profits

Elevator Service - Steps to Help Your ES Company Grow ProfitsWhen customers contact you for a job, they are viewing you as slightly better or less expensive than your competitors. This automatically commoditizes your services and puts you in the same category as everyone else. So how do you set your company apart from everyone else while improving your profitability?

As your business grows, it takes a lot of “doing it right” to succeed. We’re talking about a pro-active approach to service replace a re-active one. By investing in the right technology solution designed specifically for elevator maintenance business, we can help you to:

  • Change service from a cost center into a profit center
  • Harness the power of mobility to optimize your mechanic’s performance
  • Centralize management software, tasks and data
  • Report and forecast to drive crucial decisions

Suddenly, your role shifts from vendor to strategic partner.

To learn how to distinguish yourself from the competition, download our whitepaper, “Going UP?” Technology-Driven Steps to Help Your Elevator Services Company Grow Profits today.

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