What the Heck is Microsoft Dynamics 365 for Project Service Automation?

One of the most common questions we’ve heard from professional services companies lately is: What the heck is Microsoft Dynamics 365 for Project Service Automation (PSA)?

Microsoft Dynamics 365 for Project Service Automation is a Microsoft Dynamics 365 for Sales (CRM) solution. It helps professional services companies run their business more productively by bringing people, processes, and automation technology together through a unified experience. PSA is a powerful addition to Dynamics 365 that enables project management capabilities in Dynamics 365.

Simply put, Microsoft Dynamics 365 for PSA unites opportunity management with project planning and management. After the sales and planning stage, Microsoft Dynamics 365 PSA excels at handling resource management, team collaboration, time and expense management, customer billing and service analytics.

Dyn 365 PSA

Microsoft Dynamics 365 Project Service Automation

I guess the first pertinent question might be, why do I need PSA? After all, we already have Microsoft Project which is an advanced project management tool! Microsoft Project is a great tool for project managers and in some circumstances, might be the only tool you need, Microsoft Dynamics 365 PSA won’t be for everyone! But you will find that Microsoft Dynamics 365 PSA has a slightly different focus, it is not “just” about project management. It is more focused on the engagement with the customer. By this I mean it covers the full life cycle of the project right from initial estimate to completion.

SBS Group has partnered with hundreds of professional services clients to help them utilize technology solutions that lower costs, improve visibility and enable efficient allocation of resources. Our solutions for project-driven firms are:

Microsoft Dynamics 365 PSA for companies with Microsoft Dynamics 365 for Sales (CRM)
Progressus for small to medium sized companies
AXIO for enterprise companies

All three products are based upon common data services, and interact seamlessly together, and with Microsoft Dynamics 365. Progressus and AXIO run on the back-office ERP side of the business, while Microsoft Dynamics 365 PSA is on the front-office CRM side of the business.

We cover this in more detail in our webcast, 5 Reasons Project Driven Firms Switch to Dynamics 365. Interested in learning which solution is right for your company? Start a discussion with one of our business technology experts today. Contact us for a free evaluation.

Best Regards

Eric

About Eric Forgo

Eric serves as the Director of Business Intelligence and CRM for SBS Group. He is responsible for developing and driving innovative solutions, overseeing related services and ensuring SBS Group customers derive maximum business value from their technology investments.

Eric has spent more than 20 years in the Microsoft ecosystem, holding executEric Forgo, SBS Group Directors BI and CRMive positions with leading ISVs and consulting firms where he led teams in the deployment of Microsoft ERP and CRM. In addition to his technology background, Eric spent the early part of his career in financial management. He is a CPA with a BS in Accounting from the University of Connecticut and an MBA from Boston University with a concentration in Finance.

 

The Real Answer to the Question Professional Services Have all Been Asking: Why Budget?

Why prepare a budget?

You may answer:
• My business has been going for many years and I have never had one before.
• I make pretty good money, so why do I need one?
• If I focus on keeping my billable hours up, everything else will take care of itself!
• I watch my debtors and WIP; this is enough to keep everything on track!
• I am a professional, with more than enough on my plate and I don’t have time for this financial stuff. My bookkeeper is on top of all of this.
• I don’t have time for this business planning nonsense. ¹

Many of the professional services firms we work with don’t place importance on budgeting. However, we believe that budgets are enormously important to the operation of your business; not only do they help you manage your costs, but they also help you determine whether your profit goals are within reach and keep you on the right road from month-to-month. In its simplest form, a budget is a detailed plan of future receipts and expenditures. Think of a budget as a tool for providing control. For example, by looking at next quarter’s budget you can anticipate peak periods and schedule stock and labor to handle the sales volume. You can also plan vacations, marketing activities and inventory taking for slow periods.

The resource planning cycle for a company typically consists of planning, budgeting, and forecasting activities. But how is this process different for a professional services company?

Learn how to budget in professional services, and the seven tips and practices for creating a budget that supports your project in our eBook: Why Budget, as well as information about our two professional services automation tools (AXIO for Enterprise companies, and Progressus for small and medium sized companies). Let us know if you have any questions in the meantime.

Best regards,

Robbie Morrison
Chief Solution Strategist, SBS Group

About Robbie
Robbie Morrison has spent nearly 20 years helping customers build and deploy elegant technology and business solutions.  From start-ups to enterprise-class organizations worldwide, his knowledge of the Microsoft Dynamics ecosystem and Robbie-2017products helps SBS Group customers maximize ROI on technology investments.

Today, Robbie serves SBS Group customers in his role as Chief Solution Strategist where he provides thought leadership and manages the development of B2B solutions.  Robbie received his MBA from the University of Georgia, Terry College of Business.
https://www.linkedin.com/in/robbiemorrison

 

Dynamics 365 for Talent Even Stronger with Addition of Attract and Onboard Apps

More than 25,000 people descended upon Orlando, Florida, for this week’s Ignite conference, and as usual, there were lots of announcements about product and innovation.

Microsoft announced that Microsoft Dynamics 365 is getting smarter and more customizable with AI enhancements and modular apps designed for specific business processes. Last month I talked about Dynamics 365 for Talent, and now we are pleased to announce that it’s even better. Two new modular apps will be available as part of Dynamics 365 for Talent later this year: Dynamics 365 for Talent: Attract and Dynamics 365 for Talent: Onboard.

Dynamics 365 for Talent: Attract

Integrates data from Dynamics 365 and LinkedIn to help identify qualified candidates and track applicants for positions. The app is designed to profile the most qualified candidates for your company and role, gain insights into the hiring pool, and improve the return-on-investment (ROI) of the hiring process.

Find, interview, and hire the right people

  • Quickly find the talented people you need and deliver more engaging candidate experiences with native integration to LinkedIn and streamlined, collaborative experiences across candidates, recruiters, hiring managers, and interviewers.
  • Simplify candidate evaluation with visibility into LinkedIn profiles throughout the hiring process
  • Improve communication with native integration to LinkedIn InMail and mobile feedback capabilities
  • Streamline interviews using Office 365 to coordinate calendars and set appointments

Dynamics 365 for Talent: Onboard

An onboarding app to help human resources (HR) train new hires and personalize the onboarding process.

Set up new hires for success

  • Help new employees hit the ground running while feeling impactful and connected throughout those first few critical months.
  • Increase productivity by identifying critical contacts and sharing resources and relevant documents
  • Personalize the pre-boarding and onboarding experience with customizable onboarding guides
  • Monitor onboarding success with real-time dashboards

Dynamics 365 for Talent begins to take full advantage of integration with LinkedIn, and is startlingly easy to use. We were able to deploy it within 21 days, and our teams were able benefit immediately. It closes a key gap in the Dynamics 365 ecosystem and will help us empower our employees around the world to be better informed, more connected, and more productive.
Eric Reading
Executive Vice President, Chemonics International Inc.

These two new modular apps join with three other apps: Engage, Learn and Optimize, to round out the D365 for Talent offering. The Human Capital Management (HCM) application is cloud-based and utilizes Microsoft Common Data Services. The Talent application can be licensed as a stand-alone solution or part of the larger Unified Operations Dynamics 365 Plan. Let us know if we can answer questions about D365 for Talent today!

Best regards,

Robbie Morrison
Chief Solution Strategist, SBS Group

About Robbie
Robbie Morrison has spent nearly 20 years helping customers build and deploy elegant technology and business solutions.  From start-ups to enterprise-class organizations worldwide, his knowledge of the Microsoft Dynamics ecosystem and Robbie-2017products helps SBS Group customers maximize ROI on technology investments.

Today, Robbie serves SBS Group customers in his role as Chief Solution Strategist where he provides thought leadership and manages the development of B2B solutions.  Robbie received his MBA from the University of Georgia, Terry College of Business.
https://www.linkedin.com/in/robbiemorrison

 

SBS Group to Exhibit at AXUG Summit Nashville, October 10-13, 2017, Gaylord Opryland Resort, Nashville, TN

SBS Group is proud to announce that it will be exhibiting at the Microsoft Dynamics AX User Group Summit North America conference to be held this week in Nashville, TN, October 10-13, 2017. It’s not too late to register!

Step out from behind your monitor and take your big ideas and love of knowledge-sharing to D365UG/AXUG Summit this fall. For one week each year, we leave behind the world of net-centered chat to power real-life growth between peers and experts in a lively, engaged environment. D365UG/AXUG Summit is the can’t-miss conference for Microsoft Dynamics 365 & AX – giddy up and join us in Nashville!

Microsoft will meet its Dynamics customers with an updated leadership team that has refocused and refined its message around the business application lineup.

Dynamics GP and NAV, as well as the Dynamics 365 ERP and CRM product roadmaps remain a primary draw at Summit, along with opportunities to dive deep into current product capabilities, and Microsoft teams will be on hand to present over fifty sessions and keynotes. But the broader message to customers will emphasize Microsoft’s ability to help companies embrace purpose-built apps that rely on Dynamics, but also transcend it.

There is also a new Executive Program this year, for C-level executives.

SBS Group will be at booth #311 in the Expo Hall – stop by and say hello!
Check out the full schedule.

Check out our solutions for Microsoft Dynamics 365/AX, AXIO for Core Financials, Professional Services, and Distribution. We will update you all week with the big announcements at AXUG as we hear them. Also, save the date for Summit EMEA, 24-26 April 2018, Dublin, Ireland.

Best regards,

Robbie Morrison
Chief Solution Strategist, SBS Group

About Robbie
Robbie Morrison has spent nearly 20 years helping customers build and deploy elegant technology and business solutions.  From start-ups to enterprise-class organizations worldwide, his knowledge of the Microsoft Dynamics ecosystem and Robbie-2017products helps SBS Group customers maximize ROI on technology investments.

Today, Robbie serves SBS Group customers in his role as Chief Solution Strategist where he provides thought leadership and manages the development of B2B solutions.  Robbie received his MBA from the University of Georgia, Terry College of Business.
https://www.linkedin.com/in/robbiemorrison

 

Young Love, Project ROI and Microsoft Dynamics 365

Do you remember when you first started dating? Young love, holding hands, all of that business. You wanted to make sure that whatever you put into relationships, you would be getting back out of it. Did they make you laugh? Did they have a positive outlook on the world? Where they into the same activities as you? Hey, I did say YOUNG love. Or maybe you have kids who are going through this right now. It’s an investment. The same is true for any investment in life, as well as business.

Businesses are in business to make money. But when it comes to projects, calculating the true value of any project with respect to its impact on margin has always been challenging, mainly due to the ambiguity of turning notions into dollar values.

For instance, training employees will improve expertise and productivity, but how does that translate to bottom-line savings or revenue growth? Spending thousands of dollars on automated systems and software is likely to improve work efficiency, but what’s the dollar-value improvement of that efficiency?

Return on investment (ROI) is a key calculation in answering these questions, as well as showing the project value and its impact on the margin.

In a previous post, we talked about how a project-based environment helps companies better project a return-on-investment (ROI). Why is this important? Your customers want to know what their ROI is going to be if they do business with you. And you want to improve project profitability, as well as determine what ROI you are receiving from your own internal projects (when you implement Microsoft Dynamics 365 for instance 😊).

Project ROI

So what is Project ROI? It’s an indicator used to measure the financial savings/gain (or loss) of a project in relation to its cost. Typically, it is used in determining whether a project will yield positive financial benefits, and in turn giving approval to proceed. In six sigma, the formula is:

Project ROI = ((project’s financial gain or loss – project’s cost) / project’s cost)) X 100.

SBS Group has two products for companies who need project management, both based on Microsoft Dynamics 365: AXIO for larger, enterprise companies, and Progressus for small and medium sized businesses. Both products help you predict, manage, and track ROI.

axio-for-professional-services

AXIO helps you run your business and projects more effectively with enhanced resource management, invoicing, accounting, revenue recognition, collections, contract management, project budgeting and beyond.

Progressus monitors ROI every step of the way from project setup, budgeting, resource management, cost tracking, and time and expenses.

Let us know how we can help you measure ROI, and if you have any questions.

Best regards,

Robbie Morrison
Chief Solution Strategist, SBS Group

About Robbie
Robbie Morrison has spent nearly 20 years helping customers build and deploy elegant technology and business solutions.  From start-ups to enterprise-class organizations worldwide, his knowledge of the Microsoft Dynamics ecosystem and Robbie-2017products helps SBS Group customers maximize ROI on technology investments.

Today, Robbie serves SBS Group customers in his role as Chief Solution Strategist where he provides thought leadership and manages the development of B2B solutions.  Robbie received his MBA from the University of Georgia, Terry College of Business.
https://www.linkedin.com/in/robbiemorrison

%d bloggers like this: