Dynamics 365 for Talent Even Stronger with Addition of Attract and Onboard Apps

More than 25,000 people descended upon Orlando, Florida, for this week’s Ignite conference, and as usual, there were lots of announcements about product and innovation.

Microsoft announced that Microsoft Dynamics 365 is getting smarter and more customizable with AI enhancements and modular apps designed for specific business processes. Last month I talked about Dynamics 365 for Talent, and now we are pleased to announce that it’s even better. Two new modular apps will be available as part of Dynamics 365 for Talent later this year: Dynamics 365 for Talent: Attract and Dynamics 365 for Talent: Onboard.

Dynamics 365 for Talent: Attract

Integrates data from Dynamics 365 and LinkedIn to help identify qualified candidates and track applicants for positions. The app is designed to profile the most qualified candidates for your company and role, gain insights into the hiring pool, and improve the return-on-investment (ROI) of the hiring process.

Find, interview, and hire the right people

  • Quickly find the talented people you need and deliver more engaging candidate experiences with native integration to LinkedIn and streamlined, collaborative experiences across candidates, recruiters, hiring managers, and interviewers.
  • Simplify candidate evaluation with visibility into LinkedIn profiles throughout the hiring process
  • Improve communication with native integration to LinkedIn InMail and mobile feedback capabilities
  • Streamline interviews using Office 365 to coordinate calendars and set appointments

Dynamics 365 for Talent: Onboard

An onboarding app to help human resources (HR) train new hires and personalize the onboarding process.

Set up new hires for success

  • Help new employees hit the ground running while feeling impactful and connected throughout those first few critical months.
  • Increase productivity by identifying critical contacts and sharing resources and relevant documents
  • Personalize the pre-boarding and onboarding experience with customizable onboarding guides
  • Monitor onboarding success with real-time dashboards

Dynamics 365 for Talent begins to take full advantage of integration with LinkedIn, and is startlingly easy to use. We were able to deploy it within 21 days, and our teams were able benefit immediately. It closes a key gap in the Dynamics 365 ecosystem and will help us empower our employees around the world to be better informed, more connected, and more productive.
Eric Reading
Executive Vice President, Chemonics International Inc.

These two new modular apps join with three other apps: Engage, Learn and Optimize, to round out the D365 for Talent offering. The Human Capital Management (HCM) application is cloud-based and utilizes Microsoft Common Data Services. The Talent application can be licensed as a stand-alone solution or part of the larger Unified Operations Dynamics 365 Plan. Let us know if we can answer questions about D365 for Talent today!

Best regards,

Robbie Morrison
Chief Solution Strategist, SBS Group

About Robbie
Robbie Morrison has spent nearly 20 years helping customers build and deploy elegant technology and business solutions.  From start-ups to enterprise-class organizations worldwide, his knowledge of the Microsoft Dynamics ecosystem and Robbie-2017products helps SBS Group customers maximize ROI on technology investments.

Today, Robbie serves SBS Group customers in his role as Chief Solution Strategist where he provides thought leadership and manages the development of B2B solutions.  Robbie received his MBA from the University of Georgia, Terry College of Business.
https://www.linkedin.com/in/robbiemorrison

 

Microsoft Ignite Announces AI and Bots to Boot

This is our third post covering announcements from Microsoft Ignite in as many days, but there is a lot to talk about following this conference!

Building off much of what Microsoft unveiled at the Inspire conference in July, the company announced new products and innovations that span Azure, Bing, Office 365, Dynamics 365, Windows 10 S, Microsoft Teams, artificial intelligence (AI), security and threat protection, plus a host of developer announcements around SQL Sever 2017 and beyond.

Yes, we said AI. And bots to boot. This isn’t a science fiction movie plot – it’s a reality for businesses, made possible by Microsoft.

New Dynamics 365 AI solutions, such as chatbots and virtual agents, are designed to augment existing customer support and sales processes with intelligent assistant technology and natural language processing (NLP). These agents are already in production within Microsoft Support operations and in pilot with customers – HP and Macy’s are already using the new chatbot to help handle customer queries so that people can get their responses faster. The virtual agents can also integrate with third-party chat apps through the Microsoft Bot Framework, letting them live in apps such as Facebook Messenger, Kik, Microsoft Teams, Skype, and Slack.

Microsoft also announced a preview of updates to Azure Machine Learning: Azure CosmosDB and Azure Functions. These offer developers and data scientists a new set of AI model management tools leveraging open-source frameworks. The Azure CosmosDB database service and server-less Azure Functions offering lets developers write a few lines of code that can tie ML into Internet of Things (IoT) sensors, database changes, and more.

Use AI to solve business problems

Vision
Image-processing algorithms to smartly identify, caption and moderate your pictures.

Speech
Convert spoken audio into text, use voice for verification, or add speaker recognition to your app.

Knowledge
Map complex information and data in order to solve tasks such as intelligent recommendations and semantic search.

Search
Add Bing Search APIs to your apps and harness the ability to comb billions of webpages, images, videos, and news with a single API call.

Language
Allow your apps to process natural language with pre-built scripts, evaluate sentiment and learn how to recognize what users want.

What does all of this mean for Dynamics 365 users? Better customer service for one. Imagine having AI and chatbots continually trolling the Internet for you to determine if, and how, your customers or prospects are talking about you. You would have the ability to proactively solve customer service problems before they become a PR nightmare.

Let us know if we can answer any questions about these or other announcements from Inspire.

Best regards,

Robbie Morrison
Chief Solution Strategist, SBS Group

About Robbie
Robbie Morrison has spent nearly 20 years helping customers build and deploy elegant technology and business solutions.  From start-ups to enterprise-class organizations worldwide, his knowledge of the Microsoft Dynamics ecosystem and Robbie-2017products helps SBS Group customers maximize ROI on technology investments.

Today, Robbie serves SBS Group customers in his role as Chief Solution Strategist where he provides thought leadership and manages the development of B2B solutions.  Robbie received his MBA from the University of Georgia, Terry College of Business.
https://www.linkedin.com/in/robbiemorrison

 

Heads Up Salespeople! Microsoft Takes LinkedIn Integration to the Next Level

As usual, there were a lot of announcements at Microsoft’s Ignite customer conference this week. Microsoft CEO Satya Nadella’s keynote exemplified the broad swath of innovation Microsoft is targeting, touching on how everything from AI and mixed reality to quantum computing and data-ready cloud infrastructure are changing the way we do business.

Microsoft had several announcements around its LinkedIn integration, which is great news for salespeople. You may recall, Microsoft announced its LinkedIn Acquisition last June. Many of us wondered how this would play out in the Microsoft Dynamics 365 space.

Microsoft is updating the Dynamics 365 user experience (UX) from a standard LinkedIn widget to a fully configurable integration. LinkedIn InMails and messages will be able to be sent directly from within Dynamics 365 for Sales, and added directly to Relationship Insights as with any other sales interaction. As a result, Dynamics 365 relationship analytics will be expanded to include InMail and PointDrive interactions.

There will also be Relationship Assistant cards triggered with LinkedIn data, so salespeople will be able to natively render profile photos from contact records in LinkedIn. You will also be able to search across Office 365, SharePoint at Microsoft, and OneDrive at Microsoft for LinkedIn and Microsoft Dynamics 365 sales profile cards if all of the services are connected and integrated. What a timesaver this will be! And salespeople can now visit a prospect knowing all of the LinkedIn connections they have in common, all integrated on their mobile device with Microsoft Dynamics 365 for Sales (CRM).

linkedin-dynamics-crm

The goal at Microsoft is to help salespeople create warm leads and relationship sales. With over 500 million members, LinkedIn is a gold mine of information.

You can identify the best way to reach and connect with prospects, including introductions from colleagues that they know and trust and:

  • Focus on the right people with predictive lead scoring
  • Find every member of the buying committee
  • Discover the best path to reach each buyer for a stronger response

Let us know if we can answer any questions about the integration, or Microsoft Dynamics 365 Relationship Sales.

Sincerely,

Joe Gulino
Director, Enterprise Sales, SBS Group

About Joe
Joe Gulino has spent 30 years growing and running mid-sized ERP and CRM consulting organizations. Recently, he has focused his career on helping large and mid-sized services companies select, procure and implement ERP and CRM solutions. He has experience in several industries including manufacturing, distribution and professional services.
joegulino
Today, Joe serves SBS Group customers in his role as Director of Corporate Account Sales where he helps customers solve business problems using Microsoft Dynamics 365 technology. Joe holds a B.A. in Business Administration and Computer Science from Rosary College, and is based in Naperville, Illinois.
https://www.linkedin.com/in/joe-gulino-0a0ba72/

Learn How Professional Services Firms Like Yours Boost Revenue with Better People Management

In a recent post this summer, we talked about minimizing seasonal resource management challenges with cloud PSA. What about all resource management challenges outside the summer lull? People are your most expensive resource at your professional services firm. Better manage them and boost resources in the meantime.

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Grab a cup of coffee, read through this 7-minute eBook and learn:

• Employee development challenges and how to retain employees
• How to define and fill roles
• Managing Limited Resources with PSA Software
• The Importance of Cloud Computing for Professional Services Firms

Meanwhile, let us know if you have any questions about resource management.

Best regards,

Robbie Morrison
Chief Solution Strategist, SBS Group

About Robbie
Robbie Morrison has spent nearly 20 years helping customers build and deploy elegant technology and business solutions.  From start-ups to enterprise-class organizations worldwide, his knowledge of the Microsoft Dynamics ecosystem and Robbie-2017products helps SBS Group customers maximize ROI on technology investments.

Today, Robbie serves SBS Group customers in his role as Chief Solution Strategist where he provides thought leadership and manages the development of B2B solutions.  Robbie received his MBA from the University of Georgia, Terry College of Business.
https://www.linkedin.com/in/robbiemorrison

PART II: Is your ENTERPRISE Business Project-based and you Don’t Even Know it?

Last week I talked about how SPI Research has seen a strong trend toward making virtually all work, project-based work. This is especially true for Enterprise companies (larger companies that need expended capabilities).

To recap, companies in every industry have turned their focus toward projects. A project focus makes sense as organizations plan work with a beginning, an end, and all steps in between. The key with projects are that there is a cost and time associated with every phase or task, and there should also be value delivered. Every dollar spent on an initiative must be tracked to determine whether it was worth the investment.

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Projects are easier to qualify and quantify
A project-based business environment makes perfect sense to executives. Projects begin neat and orderly, with specific start and stop dates, projected cost and expected value. Leading organizations have also incorporated a structured delivery methodology into the project-based work to track everything related to it more closely. This environment helps companies better project a return-on-investment (ROI), which in today’s economy has become increasingly important to customers and clients purchasing products and services.

But very few projects go exactly according to plan, as unforeseen conditions, or changes by the customer impact the project or service to be delivered. Those organizations that have taken a project-based approach to work can more easily change the scope of what is to be delivered, as well as its cost and expected change in duration. Again, this gives executives greater comfort in the work being delivered and its value to both the organization delivering it and its customer.

Better tools are now available for customer and client facing organizations
Tools for enterprise businesses can increase billable utilization, increase profitability per consultant, and increase customer satisfaction as projects are completed more frequently on-time and on-budget. Additionally, PSA software increases employee satisfaction, as they better understand what is required of them and the value they must deliver. Companies also have greater financial governance, tracking all costs associated with project delivery and comparing them to the revenue generated.

PSA’s benefits have been demonstrated for some time, especially in larger project-based organizations. SPI Research found that enterprise organizations increased billable utilization from 71% to over 75% with PSA, meaning roughly 80 additional billable hours annually per consultant. Even more important, PSA helped increase profitability per consultant by over 200%, from $7,575 to $24,018!

AXIO for Professional Services from SBS Group is a global ERP solution designed specifically for organizations that deliver customer-facing, project-based services. Built on the Microsoft Dynamics 365 platform, AXIO combines SBS Group’s award-winning implementation methodology, industry expertise, and a rapid deployment model to bring you the best in ERP, CRM and Cloud.

AXIO for Professional Services spans all the important processes in your firm, including resource management, project management, marketing, human capital management, and financial management. Optimized for cloud, AXIO can also be deployed on premise and is compliant with all GAAP, IFRS, Sarbanes-Oxley, and DCAA requirements.

If you aren’t already using Projects to manage your business, consider shifting today. Let us know how we can help. Check out our upcoming webcast, 5 Reasons Project-Driven Firms Switch to Dynamics 365.

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Best regards,

Dave Drouin
EVP of Professional Services, SBS Group

About David Drouin

David is a graduate of Wharton School of Business with a B.S. in Accounting and Economics.  After graduation, he began a twenty year career in public accounting, including five years as a partner where he built a successful systems advisory practice and managed it as partner-in-charge.

David joined SBS Group in 2006 as the Executive VP of Finance before taking on his current role as Executive VP of Professional Services.Dave Drouin, Executive Vice President, Professional Services at SBS Group

In addition to his business and accounting background, David has strong technical skills which he has leveraged in helping hundreds of small businesses and large enterprises evaluate and implement ERP systems in his nearly thirty years in technology services sector.​

https://www.linkedin.com/in/daviddrouin

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